FAQ's

What currency are the prices do I see on the site?

All prices displayed on our website are in US Dollars (USD).

Do you ship overseas?

Yes, we ship overseas. During checkout you will be able to see if we ship to your county.

I just placed an order, when will it ship?

You will receive an email notification with tracking information as soon as your order is on its way. We strive to ship orders out as swiftly as possible, Please allow 2-4 days production time for your order to ship out, average shipping times are 12-18 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you have any questions or need further assistance, feel free to reach out to us at laysiahomes@gmail.com 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 12-18 business days.

I am not in love with my order, can it be returned? What if there is an issue?

We're sorry to hear that you're not completely satisfied with your order from Laysia. Your satisfaction is important to us, and we're here to assist you. We do not accept any returns, or issue refunds but if there is an issue with a product we can send out another.

In the unlikely event that you encounter an issue with your order, such as receiving a damaged or incorrect item, please reach out at laysiahomes@gmail.com as soon as possible. We're committed to resolving any issues promptly and ensuring that you have a positive shopping experience with us.

Can I cancel my order?

Certainly, we understand that circumstances may change. If you would like to cancel your order, please reach out at laysiahomes@gmail.com as soon as possible. We'll do our best to accommodate your request if your order has not already been processed for shipment. Keep in mind that once the order has been shipped, we won't be able to cancel It. Your satisfaction is important to us, and we're here to assist you with any inquiries or requests you may have.

Do you offer customer support? 

Of course! We encourage all of our customers to reach out to us with any questions or concerns about a specific product or order. You can reach us on our "Contact Page" or send us an email at laysiahomes.com

I have entered an incorrect address what do I do now?

If you've entered an incorrect address for your order, please contact us at laysiahomes@gmail.com as soon as possible. We understand that mistakes can happen, and we'll do our best to assist you. Depending on the status of your order, we may be able to update the address before the shipment is sent out.

I never received my order! 

In a case where your order has never arrived, please contact us so we can open a case and solve this problem immediately. If your order has been lost, stolen or never arrived, please contact us within 30 days from when your order was first placed. Any claims after this time are not guaranteed to be resolved.

Any questions?

You can contact us through our contact page! We will be happy to assist you.